Terms and Conditions
1. The Booking
Your contract is with Vardhman Vacations. A contract exists between
us when we have confirmed you on our tour of your choice and we have
received your signed booking form and deposits. All the relevant section
must be correctly and fully completed. We can only accept booking
form signed as this confirms that you and other people on the tour
accept our booking terms and conditions and are entering into the
contract.
2. Deposit
Upon completion of the signed booking form a deposit of 50% of
the tour cost per person, be paid to the company.
3. Payment
All payments can be made to Vardhman Vacations, by cash, cheque,
Demand Draft, Credit card or electronic money transfer. There will
be a surcharge of 2 - 4 % if you make the payment by credit card which
will be added to your invoice cost. For booking which are made within
10 working days of tour departure, the full amount will become immediately
payable.
4. Balance
Once the completed booking form and deposit has been received
an invoice will be sent, along with a receipt for the already paid.
The balance of the payment must be paid 30 days prior to the tour
departure. Any booking made within 14 working days of the tour departure
is considered to be late booking for which the full and final payment
is required at the same time of booking. Failure to pay the balance
within the specified period will result in the cancellation of the
booking, and in payment of a cancellation fee as detailed below.
5. If you cancel your Holiday
If you or any member of your party wishes to cancel your holiday,
you must notify us in writing, in any case the date of cancellation
will be at the date on which notice is received in the Tours Department
of Vardhman Vacations. The person who signed the booking form must
also sign the letter of cancellation. As this incurs administrative
cost and retention charges by hotel, the cancellation charges will
apply in the following way :
| Number of days before departure |
Amount of Cancellation
charges |
| More than 28 Days |
Deposit only |
| 27-14 Days |
50% of the Tour Cost |
| 13-07 Days |
75% of the Tour Cost |
| 06 Days or less |
100% of the Tour Cost |
6. If you change your booking
If, after your confirmation invoice has been issued, you wish
to change your travel arrangement in any way, for your chosen departure
date or accommodation, we will do utmost to make these changes, but
it may not always be possible.
7. Liability
The company does not own or control hotels, coach, car or other
facilities mentioned in the tour. As an operator of the package tour
therefore, we cannot be held liable.
a) Where there has been no fault on the part of the company, supplier
or agents.
b) Where the failures in performance of the contract are attributable
to the customer.
c) Where the failures are attributable to a third party not connected
with the provision of the holiday and are unforeseeable or unavoidable.
d) Where the failures are due to unusual and unforeseeable circumstances
beyond your control.
e) Where the failures are due to an event which you or your supplier
even with all due care could not foresee or foretell.
We do take all reasonable steps in ensuring that the organization
maintains standards and provide a service that is acceptable to the
passengers. The information within this website has been compiled
with all reasonable care and is correct to the best knowledge of the
company and is published in good faith.
8. Complaints
We do our best to give passengers traveling on any of our holidays,
an enjoyable and trouble free holiday but occasionally plans go wrong.
Should you have any complaint, please tell your Vardhman Vacations
Manger at the time who will do everything possible to resolve the
matter immediately. If the situation is not resolved to your satisfaction,
then you must notify the company within 28 days of the tour ending
in writing. If you do not write to us within this time, this will
affect the investigation and outcome of the complaint. Any disputes
between clients and Vardhman Vacations shall be governed by Jurisdiction
of New Delhi Courts.
9. Passports & Visas
To travel to India from overseas countries, one needs a six months
valid passport and a valid Visa. And processing of Passport and Visa
are not included in the tour cost.
10. Health
Any person who has a contagious disease is forbidden to travel,
any person found during the tour with such a disease will be asked
to leave the tour and will have to make their own arrangements to
return home
11. Early Check-in / Late Check out
Please note that standard check-in / Checkout time in all good
hotels are 1200 Hrs. (IST). Therefore cost of Early check-in or Late
check-out is not included in the tour cost. We can always make a request
for early check-in or Late checkout if required but we do not guarantee
that, that entirely depends upon the policy of the hotel, time of
the year and availability of the room.
12. Extra Uses of our Vehicle
Please note that cost of the vehicle (car / coaches with the driver)
is not included in the tour cost like :
- Usage of vehicle like after transfer or after sightseeing until
or unless it is mentioned in the itinerary.
13. Rights to amend the itinerary if required
Tour once commenced will strictly go as per the itinerary finalized.
In case of events and circumstances beyond our control, we reserve
the right to change all or parts of the contents of the itinerary
for safety and well being of our esteemed passengers.
14. Surcharge
The price of your travel arrangement are subject to surcharges
in case of sudden hike in fuel prices, schedule airfare and any taxes
levied by the government. Even in this case, we will try to absorb
an amount of 2%, amount exceeding over 2% will be surcharged.
15. Our Liability
Vardhman Vacations accepts the liability for those arrangements
for your holiday, which are wholly within our control and therefore,
accept liability to clients for the negligence of our agents, which
include our employees. However, we would like to draw attention to
the following circumstances, which fall outside our direct control
or where for some reason we are not prepared to accept liability.
The Company shall, in no circumstances whatsoever be liable to the
client or any person traveling with him or her for: Any death, personal
injury, sickness accidents, loss delay, discomfort, increased expenses,
consequential loss and / or damage or theft howsoever caused;
Any act, omission, default of any independent contractor or other
person or by any servant or agents employed by them who may be engaged
or concerned in the provision of accommodation, refreshment, carriage
facility or service for the client or for any person traveling with
him howsoever caused. Vardhman Vacations are unable to take liability
for commercial arrangements out of our control such as natural disasters,
industrial disputes, reason of threat or war, riots, civil strife,
terrorist activities, technical problems to the transport, extreme
weather conditions, closure of the airports and sea ports and similar
event out of our control, or are due to unusual and unforeseeable
circumstances beyond your control.
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